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In the unlikely event a customer wishes to make a formal complaint they can do so by contacting the office on 024 76930740 or by sending an email to .


All complaints will be logged, treated in the strictest confidence and acknowledged within 5 working days.


We aim to investigate and address all formal complaints within 60 days of receipt, if the customer is not satisfied with the response and suggested remedy, they can escalate to the relevant authority in this case UKAS:



Post: FAO Process Improvement & Customer Feedback Manager

UKAS 2 Pine Trees Chertsey Lane


TW18 3HR

Telephone: 01784 429000

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